Terms of service

Last Updated: August 13, 2026

Welcome to VELLUNY. These Terms of Service govern your access to and use of our website, products, and services. By visiting https://www.velluny.shop, browsing our products, or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these Terms, please do not use our website.

Business Information

VELLUNY is an independently operated online women's fashion store offering contemporary clothing, dresses, shoes, and accessories.

Use of Our Website

By using our website, you agree to:

• Use the website only for lawful purposes.
• Provide accurate and complete information when placing an order.
• Not interfere with the security, functionality, or operation of our website.
• Not misuse or attempt unauthorized access to our website or systems.

We reserve the right to refuse service, restrict access, or cancel orders when necessary to protect our customers and business.

Product Information

We make every reasonable effort to ensure that product descriptions, images, pricing, colors, sizing, and availability are accurate. Due to differences in monitors, lighting, photography, and manufacturing, actual product colors or appearance may vary slightly from the images displayed on our website. Customers are encouraged to review product descriptions and sizing information before placing an order.

Product Availability

Product availability may change without prior notice. We reserve the right to modify product information, discontinue products, limit quantities, or correct pricing errors whenever necessary. If an item becomes unavailable after an order has been placed, we will contact you and provide available options, including cancellation or a refund where appropriate.

Pricing and Orders

Unless otherwise stated, all prices displayed on our website are in United States Dollars (USD). After placing an order, you will receive an order confirmation email acknowledging receipt of your order. Order acceptance is subject to:

• Payment authorization
• Product availability
• Accurate billing and shipping information
• Fraud prevention and security review

If an order cannot be completed, we reserve the right to refuse or cancel it. Any eligible payment already received will be refunded to the original payment method.

Payment

Payments are securely processed through Shopify and trusted third-party payment providers. VELLUNY does not collect or store your complete credit or debit card information.

Shipping and Delivery

Shipping methods, processing times, delivery estimates, and tracking information are described in our Shipping Policy. Customers are responsible for providing accurate shipping information when placing an order.

Returns and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy. Please review our Return & Refund Policy before requesting a return or refund.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Intellectual Property

All content available on this website, including text, images, graphics, logos, product information, and website design, is the property of VELLUNY or its respective owners and is protected by applicable intellectual property laws. No content may be copied, reproduced, distributed, modified, published, or otherwise used without prior written permission.

Third-Party Services

Our website may use trusted third-party services to support business operations, including:

• Shopify
• Payment providers
• Shipping carriers
• Analytics providers
• Marketing and advertising platforms

These third-party services operate under their own terms and privacy policies.

Prohibited Activities

You agree not to:

• Violate any applicable laws or regulations.
• Submit false or misleading information.
• Attempt unauthorized access to our website or systems.
• Upload malicious software or harmful code.
• Disrupt the normal operation or security of our website.

Disclaimer

We strive to provide accurate information and reliable service. However, we do not guarantee that our website will always operate without interruption, be error-free, or remain continuously available. All products and services are offered subject to availability and applicable consumer protection laws.

Limitation of Liability

To the fullest extent permitted by applicable law, VELLUNY shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services. Nothing in these Terms limits any rights available under applicable consumer protection laws.

Changes to These Terms

We may update these Terms of Service from time to time. Any revisions will be posted on this page with an updated Last Updated date. By continuing to use our website after changes become effective, you agree to the revised Terms.

Contact Information

If you have any questions regarding these Terms of Service, please contact us.