Contact Us

Questions about an order, sizing, shipping, or a return? We're happy to help. Send us a message using the form below or reach us directly by email or phone. Our customer care team aims to respond to every inquiry within 24–48 business hours.

Send Us a Message

Before You Contact Us

Many questions can be answered right away. Take a quick look below — if you still need help, our team is only a message away.

01

Track Your Order

Once your order ships, a tracking link is emailed within 24–72 hours. Check your shipping confirmation email (and spam folder) first.

02

Shipping & Delivery

Orders process in 1–3 business days and standard delivery takes about 7–12 business days within the United States.

03

Returns & Refunds

We offer a 30-day return window. Items must be unworn, unused, and returned with all original tags attached.

04

Fit & Product Help

Not sure about size, color, or fabric? Send us the product name and we'll help you choose the right piece with confidence.

For the Fastest Resolution, Please Include

  • Your order number (found in your confirmation email)
  • The email address used at checkout
  • The product name, size, and color in question
  • A short description of the issue or question
  • Clear photos for damaged, defective, or wrong items
  • Your preferred outcome — refund, replacement, or sizing help

Thank you for shopping with VELLUNY — we're committed to making every order and every conversation feel effortless.