Shipping policy

Last Updated: August 13, 2026

Thank you for shopping with VELLUNY. This Shipping Policy explains how we process, ship, and deliver orders placed through our official website: https://www.velluny.shop. Please read this policy before placing your order.

Business Information

Order Processing Time

All orders are processed within 1–3 business days.

• Business Days: Monday – Saturday (excluding U.S. public holidays)
• Order Cut-Off Time: 6:00 PM (CT)

Orders placed after the cut-off time will be processed on the next business day. During holidays, promotional events, or periods of high order volume, processing times may be slightly extended. If there is a significant delay, we will notify you by email.

Shipping Destination

We currently ship orders within the United States. At this time, we do not ship to P.O. Boxes, APO/FPO addresses, or U.S. territories.

Shipping Costs & Delivery Time

We offer Free Standard Shipping on eligible orders within the United States unless otherwise stated at checkout.

Estimated Delivery Time

• Processing Time: 1–3 business days
• Shipping Time: 6–9 business days
• Estimated Total Delivery Time: 7–12 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to weather conditions, carrier operations, holidays, or other circumstances beyond our reasonable control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available. Please allow 24–72 hours for tracking information to become available after shipment. If you have any questions regarding your shipment, please contact us at hello@velluny.shop.

Shipping Carriers

Orders may be shipped through trusted shipping carriers and logistics providers selected according to the delivery destination and operational requirements.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout. Please verify your:

• Full name
• Street address
• Apartment or unit number (if applicable)
• City
• State
• ZIP code
• Phone number
• Email address

If you notice an address error after placing your order, please contact us immediately at hello@velluny.shop. While we will make every reasonable effort to update your shipping information, changes cannot be guaranteed once an order has entered processing or has been shipped. Packages returned because of an incorrect or incomplete address may require additional shipping charges for reshipment.

Lost, Delayed, or Missing Packages

If your package appears delayed, lost, or is marked as delivered but has not been received, we recommend that you:

• Verify the shipping address on your order confirmation.
• Check your mailbox, porch, front door, or other delivery locations.
• Ask household members, neighbors, or building management.
• Contact the shipping carrier using your tracking number.

If you still require assistance, please contact us with your order number and tracking information. We will work with the shipping carrier to investigate the shipment and provide reasonable assistance where applicable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. Please provide:

• Your order number
• A description of the issue
• Clear photos of the item
• Photos of the packaging, if applicable

We will review your request promptly and provide an appropriate resolution in accordance with our Return & Refund Policy.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at hello@velluny.shop. While we will make every reasonable effort to assist, changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped.

Contact Information

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us.