Privacy policy

Last Updated: August 13, 2026

This Privacy Policy explains how VELLUNY ("we," "us," or "our") collects, uses, stores, and protects your personal information when you visit or make a purchase through https://www.velluny.shop. By using our website, you agree to the practices described in this Privacy Policy.

Who We Are

VELLUNY is an independently operated online store specializing in women's fashion, including dresses, clothing, footwear, and accessories.

Information We Collect

We may collect information that you voluntarily provide as well as information collected automatically when you use our website. Information you provide may include:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order information
• Customer support communications

When you make a purchase, payments are securely processed through Shopify and authorized payment providers. VELLUNY does not store your complete credit or debit card information.

We may also automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Operating system
• Time zone
• Pages visited
• Products viewed
• Website interactions

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Process secure payments
• Provide customer support
• Send order confirmations and shipping updates
• Respond to inquiries
• Improve our website and services
• Prevent fraud and unauthorized transactions
• Comply with applicable legal obligations

Shopify & Third-Party Services

Our online store is powered by Shopify. To operate our business, we may share necessary information with trusted service providers, including:

• Payment processors
• Shipping carriers
• Order fulfillment partners
• Fraud prevention providers
• Customer support platforms
• Analytics providers

These service providers are permitted to use your information only as necessary to perform services on our behalf.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

• Keep your shopping cart active
• Remember your preferences
• Improve website functionality
• Measure website performance
• Analyze visitor behavior

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

Advertising & Analytics

We may use trusted advertising and analytics services, including:

• Google Analytics
• Google Ads
• Google Merchant Center
• Pinterest
• Meta (Facebook & Instagram)

These services may collect information through cookies or similar technologies to measure website performance, improve advertising effectiveness, and provide relevant product recommendations.

Sharing of Information

We do not sell your personal information. Your information may be shared only when necessary to:

• Process payments
• Deliver orders
• Provide customer support
• Detect fraud
• Improve website performance
• Comply with legal obligations

Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Object to certain data processing
• Opt out of targeted advertising where permitted by law

To exercise these rights, please contact us at hello@velluny.shop.

Data Retention

We retain personal information only for as long as necessary to:

• Complete your orders
• Provide customer service
• Meet legal and tax requirements
• Resolve disputes
• Enforce our policies

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Although we use industry-standard security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised Last Updated date.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us.